Https://collaboratory.gse.upenn.edu/sites/default/files/webform/12-direct-ways-to-contact-copyright-payroll-support-speak-to-real-person-a-step-by-step-guide.pdf https://collaboratory.gse.upenn.edu/sites/default/files/webform/12-direct-ways-to-contact-copyright-payroll-support-speak-to-real-person-a-step-by-step-guide.pdf