Https://spp.umd.edu/sites/default/files/webform/rawlings_undergraduate_leadershi/_sid_/atencion-al-cliente-de-southwest-airlines-%C2%BFcomo-hablar-con-una-persona-real.pdf https://spp.umd.edu/sites/default/files/webform/rawlings_undergraduate_leadershi/_sid_/atencion-al-cliente-de-southwest-airlines-%C2%BFcomo-hablar-con-una-persona-real.pdf